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Privacy Policy

Privacy Policy

The Company considers protection of names, addresses, and other personal information provided by customers on the Company website ("personal information" hereinafter) to be an essential part of its social responsibility. In handling personal information on the Company website, the following measures are taken to protect personal information. These measures apply within the extent of this website.

Privacy Policy

1. Thinking on personal information

In doing business, the Company obtains and uses names, addresses, telephone nos., email addresses, and other personal information concerning customers and others. In addition to complying with the Act on Protection of Personal Information and other applicable laws and regulations, the Company handles such personal information appropriately in conformity with practices generally considered fair and appropriate regarding handling of personal information.

When obtaining personal information, the Company identifies the purposes of use. It uses personal information solely within the extent of such purposes of use.

The Company manages personal information appropriately, taking measures as necessary to prevent its leakage, loss, alteration, etc.

2. Purposes of use

Personal information collected by the Company is used for the following purposes.

  • ・ Responding to and communicating regarding inquiries, requests,
    and other access concerning the Company or TSUKASA Group member companies
  • ・ Confirmation of orders, delivery, and provision of information on after-sales services
    and other matters regarding products, services, etc. purchased
  • ・ Provision of various types of information and sending catalogs and other materials
    regarding the products, services, etc. of the Company or TSUKASA Group member companies
  • ・ Implementing other operations associated with each of those enumerated above
3. Joint use

Personal information collected by the Company is used for the following purposes.

The Company may use personal information jointly with TSUKASA Group member companies, as outlined below.

TSUKASA Group member companies involved in joint use Tsukasa Shokai Ltd.
TSUKASA KIKAKU CO., LTD.
Tsukasa Service Co., Ltd.
TSUKASA PETCO Corporation
TSUKASA REPLUS Co., Ltd.
NTCbr Co., Ltd.
Shanghai Tsukasa Trading Co., Ltd.
Purposes of use (ⅰ) Responding to inquiries, complaints, etc. from customers
(ⅱ) Items within the scope necessary for marketing analysis and product and service development to deliver even better products, services, etc. to customers
Items of data subject to joint use Name, address, telephone no., email address,
and other items within the scope necessary to achieve the above purposes
Party responsible for management of personal data TSUKASA PETCO Corporation
4. Disclosure to third parties

Except in the cases below, the Company will not disclose personal information to third parties
without the consent of the individual(s) concerned:

  • ・ When disclosure has been demanded under laws or regulations
  • ・ When necessary to protect personal life, health, or property and it would be difficult to obtain the consent of the individual(s) concerned
  • ・ When particularly necessary to improve the public health or promote the sound rearing of children, and it would be difficult to obtain the consent of the individual(s) concerned
  • ・ When it is necessary to cooperate in the execution by a national or local public agency or a party entrusted by such an agency of administration stipulated by laws or regulations and obtaining the consent of the individual(s) concerned could impede such administration
  • ・ Provision to parties described under 3 in the preceding paragraph
5. Disclosure, correction, and deletion of personal data held

The Company will not disclose or provide personal information to third parties
without the consent of the individual(s) concerned except in the following cases.

Customers and others may ask the Company to disclose, correct, partially delete, cease use of, or fully delete personal data held by the Company that concerns them.
Customers and others who desire to carry out any of the above procedures may request them by contacting the contact point below, completing procedures to confirm their identity, and submitting the Company's designated application. Note that payment of fees may be requested when doing so.
Also please direct any complaints concerning personal information to the contact point below.

TSUKASA PETCO Customer Center
Hours: 09:00-18:00
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